Discover more in our FAQ
Here, we've compiled a list of common questions you might have about our luxury lighting products and services. If you don't find the answer you're looking for, feel free to contact our customer support team for further assistance.
General Questions
What does Crystal & Lux specialize in?
What does Crystal & Lux specialize in?
We specialize in offering a curated collection of luxury lighting fixtures, including chandeliers, pendant lights, wall sconces, and more designed to elevate your living spaces with elegance and sophistication.
Are your products genuine and of high quality?
Are your products genuine and of high quality?
Absolutely! We take pride in sourcing our products from reputable manufacturers and designers known for their craftsmanship and attention to detail. Each piece is carefully inspected to meet our quality standards.
Product-related Questions
Can I customize the lighting fixtures to suit my space?
Can I customize the lighting fixtures to suit my space?
While we offer a range of designs, sizes, and finishes, not all fixtures are customizable. However, some products do have customizable options. Please reach out to our support team to see if customization is available for the product you're looking for.
What type of bulbs do your lighting fixtures use?
What type of bulbs do your lighting fixtures use?
Most of our fixtures are compatible with standard bulb types, such as LED, incandescent, or CFL. The specific bulb type and wattage recommendations can be found on each product page and in the product manual.
Are installation instructions included?
Are installation instructions included?
Yes, installation instructions are provided with each lighting fixture. These instructions offer step-by-step guidance for proper installation. If you need further assistance, you can also reach out to our customer support team.
Ordering and Returns
How can I place an order on your website?
How can I place an order on your website?
To place an order, simply browse our collection, select the products you want, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment details.
Can I cancel or modify my order after it's been placed?
Can I cancel or modify my order after it's been placed?
We strive to process orders quickly. If you wish to cancel or modify your order, please contact our customer support team as soon as possible. Changes or cancellations may not be possible if the order has already been processed for shipping.
What is your return policy?
What is your return policy?
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving it. Please refer to our Refunds & Returns page for detailed instructions on initiating a return.
Payment and Security
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards, as well as online payment platforms like PayPal. Your payment information is processed securely through encrypted connections.
Is my personal and payment information safe on your website?
Is my personal and payment information safe on your website?
Yes, we take data security seriously. Our website employs advanced encryption and security measures to protect your personal and payment information. We do not store your payment details on our servers after the transaction is complete.
Design and Inspiration
Do you offer design consultation services
Do you offer design consultation services
While we don't provide formal design consultation, our product specialists can offer advice and recommendations based on your preferences and space. Feel free to contact us for assistance.
UL Certified
Every fixture meets rigorous safety and performance standards.
Free Delivery
No extra fees. No surprises. Just complimentary U.S. delivery.
30-Day Return
Change of mind? Enjoy hassle-free returns within 30 days.
Included Warranty
Every fixture includes a 3-month warranty for lasting confidence.
