Return and Refund Policy
We understand that sometimes things may not go as planned, and we're here to make the return and refund process as smooth as possible. Please read the following detailed steps for our refund and return policy:
1. 30-Day Return Policy: You have a generous 30-day window from the date of delivery to request a return for your purchased items.
2. Eligibility Criteria:
- To be eligible for a return, items must be unused, undamaged, and in the original packaging as you received them.
3. Requesting a Return: To initiate a return, please follow these steps:
- Contact our customer support team at support@crystalandlux.com to request a return within the 30-day period.
- Provide your order number, the item(s) you wish to return, and the reason for the return as well as images or any other documents we request in case of damages.
- Return shipping costs are not our responsibility if the cause for return is not due to faulty orders (damages, incorrect items, etc.).
4. Return Authorization: Upon approval of your return request, we will send you detailed instructions on how and where to send the package. In case of damages or any fault on our end, we will either send you a replacement without the need to return the original item, or we'll provide a return shipping label. Please ensure that you follow these instructions carefully.
5. Proper Packaging: Pack the items securely in the original packaging or similar protective material to prevent damage during transit.
6. Unrequested Returns: Items returned without prior authorization or not following the specified return process will not be accepted.
7. Damages and Issues: Inspect your order immediately upon receipt. If you find any defects, or damages, or receive the wrong item, please contact us as soon as possible. We will evaluate the issue and work to rectify it promptly.
8. Exchanges: If you're looking to exchange an item for an alternative selection, the most efficient approach is to connect with our dedicated support team. They will carefully assess your request and initiate the process on a case-by-case basis.
9. Restocking Fees
No Restocking Fees
10. Refund Process:
- Once we receive and inspect your returned items, we will notify you about the status of your refund.
- If approved, the refund will be processed automatically to your original payment method within 5 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund to your account.
11. Delayed Refunds: If more than 7 business days have passed since the approval of your return and you have not received your refund, please contact us at support@crystalandlux.com, and we will investigate the matter promptly.
We appreciate your trust in Crystal and Lux, and we are dedicated to ensuring your shopping experience is exceptional. If you have any further questions or concerns about our refund and return policy, please don't hesitate to reach out to us at
Phone: +1 626-630-9933
Email: support@crystalandlux.com
Address: 2201 Menaul Blvd NE STE A, Albuquerque, NM 87107, USA